Term and Conditions

Welcome to Helle Store, your trusted source for authentic Japanese culinary tools. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

Helle Store provides an online platform for purchasing high-quality Japanese culinary tools and accessories. Our website is designed for users seeking professional-grade kitchen equipment with an appreciation for traditional Japanese craftsmanship.

User Responsibilities:

• Provide accurate and complete information when creating an account or placing orders
• Maintain the confidentiality of your account credentials
• Use the website in compliance with all applicable laws and regulations
• Refrain from any activity that may disrupt or interfere with our website’s functionality

At Helle Store, we take pride in offering authentic Japanese culinary tools crafted with precision and excellence. Our product range includes:

• Professional chef knives and specialized cutlery
• Traditional Japanese cookware and utensils
• Kitchen accessories and maintenance products
• Select gardening tools with Japanese design principles

Order Process:

• All orders are subject to product availability and verification
• We reserve the right to refuse or cancel any order for any reason
• Order confirmation does not constitute acceptance; acceptance occurs when items are shipped

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes:

• All prices are listed in US dollars (USD)
• Customers are responsible for any customs duties, taxes, or import fees in their country
• We reserve the right to adjust prices due to market conditions or supplier changes

Shipping Areas:

We ship globally, excluding Asia and select remote regions. Delivery times may vary based on destination and customs processing.

Shipping Options:

• Standard Shipping: via DHL or FedEx – $12.95 (10-15 business days after shipment)
• Free Shipping: via EMS for orders over $50 (15-25 business days after shipment)

Order Processing:

Please allow 1-2 business days for order processing before your item is dispatched. Tracking information will be provided once your order ships.

We stand behind the quality of every product and offer a straightforward returns process within 15 days of delivery.

Eligibility Requirements:

• Items must be in original condition: unused, unsharpened, and in original packaging
• All tags and protective coverings must be intact
• A copy of the original receipt or order confirmation is required

Non-Returnable Items:

To ensure safety and hygiene, the following cannot be returned or exchanged:

• Blade guards and Sayas (due to custom fitting and hygiene considerations)
• Chopsticks (for hygiene reasons)
• Cleaning and Maintenance products (once opened)
• Coarse Grit Sharpening Stones (after use)
• Cookbooks (if the protective seal is broken)
• Donabe and accessories (after initial use)
• Any products showing signs of use, sharpening, or alteration

Return Process:

1. Submit a return request to our customer service within 15 days of delivery
2. Receive return authorization and shipping instructions
3. Securely package items with original packaging and required documentation
4. Return shipping costs are the customer’s responsibility, unless due to our error or defective product

Refunds:

• Processing time: 3-5 business days after we receive and inspect your return
• Refunds will be issued to the original payment method
• Original shipping fees are non-refundable

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Helle Store or our suppliers and is protected by international copyright and trademark laws.

User Restrictions:

• You may not reproduce, distribute, or create derivative works from our website content without express written permission
• Commercial use of any website content is strictly prohibited
• You may not use any meta tags or other hidden text utilizing Helle Store’s name or trademarks

Helle Store strives to provide accurate information and high-quality products, but we cannot guarantee that our website will be error-free or uninterrupted.

Our Liability:

• Helle Store’s total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website
• We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control

Product Use and Safety:

• Customers are responsible for the proper and safe use of all products purchased
• Sharp tools and kitchen equipment require careful handling and appropriate safety measures
• Follow all product instructions and safety guidelines provided

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

Data Collection:

• We collect information necessary to process your orders and improve your shopping experience
• We do not sell or rent your personal information to third parties
• Payment information is processed through secure, encrypted channels

These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts located in San Diego County, California.

Dispute Resolution Process:

• We encourage customers to contact us directly to resolve any issues before pursuing formal proceedings
• If we cannot resolve a dispute informally, we may pursue mediation or arbitration as appropriate

Helle Store reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. We encourage you to review these Terms periodically for updates.

Notification of Changes:

• Significant changes to these Terms will be communicated to registered users
• Continued use of our website after changes constitutes acceptance of the modified Terms